Yes, completely. You own all content, brand assets, and your domain name. Everything we build for you is yours to keep. If you ever choose to move on from IAM, we'll provide a full export of your website and data within 7 business days.

Starter builds are typically delivered within 7 days. Business builds within 14 days. Premium builds are delivered on a priority timeline agreed at the start of the project. We move fast without cutting corners.

Every build includes 2 rounds of revisions before launch. After launch, changes are covered under your monthly retainer, or billed at $150/hr if you're not on one. Nothing happens without your approval first.

For best results, yes. You know your business better than anyone. We'll guide you on exactly what we need. If you need help with copywriting or photography, we can discuss that as an add-on.

No hard feelings. We require 30 days written notice to cancel. Your website and all assets are handed over to you in full. If you'd like to migrate to another provider, a one-time migration fee of $300 to $500 applies.

Every website we build is fully optimised for mobile, tablet, and desktop. Non-negotiable.

The website build is a one-off project where we design and deliver your site. The retainer is ongoing monthly support covering hosting, updates, maintenance, and AI system management. Think of the build as buying a car, and the retainer as the service plan that keeps it running.

Absolutely. We work with businesses across Australia. Everything is handled remotely, so location is never a barrier.

An AI Receptionist is a system that answers your phone calls automatically, 24 hours a day, 7 days a week. When a customer calls, it greets them, answers common questions, qualifies their enquiry, and can book appointments, all without you lifting a finger. Think of it as a staff member who never sleeps, never calls in sick, and never misses a call.

Yes. The AI systems we use are built on some of the most advanced voice recognition technology in the world. They're trained to understand a wide range of accents, speech patterns, and conversational styles, including Australian accents. It gets smarter the more it's used.

Yes. The AI Chat Assistant is trained specifically on your business, your services, your pricing, your FAQs, and your tone. It's not a generic chatbot. It understands context, handles follow-up questions, and knows when to escalate to a human. Most customers can't tell the difference.

Automation means connecting your tools and systems so they work together without you having to manually manage them. For example, when a new lead fills in a form on your website, automation can instantly send them a follow-up email, alert you via text, add them to your CRM, and schedule a follow-up call. All of that happens in seconds, automatically, while you focus on running your business.

This depends on your preference. We can configure your AI systems to be transparent about being AI, or to operate seamlessly as part of your brand experience. Either way, your customers get instant, helpful responses, which is what matters most to them.

Yes. We only use enterprise-grade platforms with strong data privacy and security standards. Your customer data is never sold or shared with third parties. We're transparent about every tool we use and how your data is handled.